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HCL Foundation

Clean Community
Challenge Framework and Toolkits


Research Study

About The Project

The HCL Foundation has embarked on a collaborative venture with the Noida Authority to spearhead the Clean Noida project. This initiative is focused on enhancing urban sanitation within Noida by developing and executing strategies for better management of solid and liquid waste, coupled with efforts to drive changes in local behaviors, particularly in the city's urban and rural segments.

Since 2018, the client's team has been actively engaged in a variety of operations across 69 urban villages and numerous resident welfare associations (RWAs) and Apartment Associations (AoAs). The primary activities revolve around managing solid waste effectively, mobilizing the community, and promoting behavioral change.

The latest endeavor within this project is to kickstart a cleanliness drive across the RWAs. This drive aims to involve the RWAs more deeply in solid waste management (SWM) activities and to foster a sense of responsibility and active participation in the process. HCL Foundation appointed UIL as consulting service provider to support as a Knowledge Partner to devise and oversee the implementation of this cleanliness campaign.

The Service Provider's scope of work was divided into three stages:

Pre-Campaign Stage:

  • Creating a framework and detailed roadmap for the project's rollout.

  • Generating content for various communication materials including brochures, presentations, and forms for participation and data submission.

  • Assisting in identifying stakeholders and defining their roles within the project.

  • Establishing administrative and management committees for oversight.

  • Coordinating with diverse entities involved in planning and executing the campaign.

Campaign Stage:

  • Facilitating and coordinating RWA participation.

  • Offering technical support for stakeholder dialogue and engagement.

  • Conducting training sessions on data collection for RWAs.

  • Reviewing and interpreting data sets, and compiling reports on the findings.

  • Curating content for digital media marketing and event programming.

Post-Campaign Stage:

  • Providing strategic guidance to the client for jury organization.

  • Compiling a comprehensive report on the challenges encountered and the process outcomes.

This project not only aimed to improve the physical aspects of sanitation but also to influence the residents' attitude towards maintaining a cleaner and more sustainable environment.

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Services Provided

UIL conducted an in-depth analysis of the current solid and liquid waste management and sanitation initiatives led by the HCL Foundation in Noida. This examination included a comparative study of existing sanitation ranking and competitive frameworks at various levels, from national to state, referencing specific programs such as the Swachhata Survekshan and the ratings for Garbage-Free and Water-Plus cities. A strategic framework was then crafted by UIL, integrating critical elements of solid and liquid waste management and principles of sustainable development applicable at the local neighborhood level. This framework took into consideration insights from over 60 Associations of Apartments (AoAs) and Resident Welfare Associations (RWAs) for the inclusion in a novel competition.

The ‘Clean Community Challenge’, a segment of the Clean NOIDA project, extends an invitation to all RWAs within Noida to partake in a city-wide cleanliness initiative. This challenge is a groundbreaking opportunity for RWAs to showcase their capability in fostering clean and sustainable localities within the city of Noida. This inclusive city-wide campaign is unique in its focus on RWAs, aiming to guide them in pinpointing specific areas for intervention and in executing projects to evolve into climate-resilient and sustainable communities. Participants in this initiative span a broad range of stakeholders, including Noida Authority personnel, HCL Foundation members, residents, shopkeepers, staff of RWAs, sanitation workers, and volunteers.

Rewards and Recognition: The challenge presents a competitive platform for RWAs, with awards distributed across several categories:

  • Top Performers: The three highest-scoring RWAs will receive accolades for their exemplary performance.

  • Category Performers: The leading RWA in each specific evaluation category will be recognized, provided they are not already included in the top overall performers. Categories include: Infrastructure Champion, Service Delivery Champion, Community Engagement Champion, Governance Champion, and Sustainability Champion

  • Participation Prize: Each RWA that meets the eligibility criteria and submits an entry will be acknowledged with a participation award.

Following the challenge, both the top overall performers and category leaders will be supported through a three-month mentorship program led by the HCL Foundation, designed to elevate their community from good to exceptional status.

Evaluation Methodology: The evaluation of each RWA was to be carried out in three distinct stages, with a total possible score of 2,000 points:

  • Self-Assessment by RWA (1000 marks): RWAs to conduct a self-evaluation against set parameters detailed in Annex-1.

  • Validation by Evaluator (500 marks): An independent evaluator from the HCL Foundation to verify the accuracy of the RWAs' self-assessment through on-site visits and review of documentation.

  • Citizen Feedback (500 marks): A survey team to gather feedback from residents either in-person or via telephone.

The self-assessment encompassed five key areas:

  • Infrastructure availability and adequacy: Evaluating the quality of infrastructure provided by the RWA.

  • Service delivery and maintenance: Assessing the efficiency of basic service provision to residents.

  • Community awareness and action: Measuring the RWA's engagement and interaction with residents.

  • Governance and institutionalization: Evaluating the RWA's governance and participatory approach.

  • Sustainability and innovation: Reviewing the RWA's efforts in sustainability and innovation.

Key parameters assessed include: A. Infrastructure Availability and Adequacy (Mobility and signages, Parks and recreation, Cleanliness and sanitation, Safety and security); B. Service Delivery and Maintenance (Water and wastewater management, Solid waste management, Air quality management); C. Community Awareness and Action (Resident awareness, Community action, Stakeholder collaboration, Rewards and recognition); D. Governance and Institutionalization (Policy and governance initiatives, Data reporting and management, Capacity building and training); E. Sustainability and Innovation (Financial sustainability, Social sustainability, Technological sustainability, Community innovation).

Project deliverables: The project outputs were delivered in three consolidated outputs as follows:

Clean Community Challenge Toolkit

  • Design of the competition and timelines: This deliverable involves creating the overall structure of the Clean Community Challenge, including the sequence of events and the schedule for implementation.

  • Scoring parameters and methodology: Establishing the criteria and the methods by which the competition entries will be assessed and scored.

  • Evaluation categories and data indicators: Defining the various categories on which the competition will be judged and identifying the key data points that will be used as indicators for evaluation.

  • Data reporting formats and FAQs: Creating standardized formats for participants to report their data, along with a list of Frequently Asked Questions to assist participants in understanding the challenge and the requirements.

    Training of Trainers Toolkit

  • Formulation of training material: Developing educational content and materials for the training of trainers who will, in turn, train others in the community.

  • Workshops documentation on operational aspects: Compiling documentation for workshops that will cover the operational aspects of the campaign, ensuring that trainers are well-equipped with the necessary knowledge.

  • Field operations review methods: Establishing the methods for reviewing and assessing the operations conducted in the field.

  • Data validation methods: Setting up processes to validate the data collected during the campaign.

  • Project progress monitoring methods: Creating methodologies to monitor and track the progress of the project systematically.

    Evaluation Toolkit

  • Design of Jury process and panel: Outlining the process for selecting a jury and forming a panel that will oversee the evaluation process.

  • Data cleaning and processing: Establishing protocols for cleaning the collected data to ensure its accuracy and reliability, as well as methods for processing the data for evaluation.

  • Entry evaluation and scoring: Creating a systematic approach for evaluating the entries and scoring them based on predefined criteria.

  • Evaluation templates and reports: Developing templates that will be used for the evaluation process and for reporting the outcomes of the evaluations.

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